AUSTRALIA POST DELIVERY DELAYS OF UP TO 7-10 DAYS DUE TO AUSTRALIA POST BACK LOG

CUSTOMER CONDUCT AND SALES CONTRACT POLICY

When you place an order to purchase a product from ONCEWILD® you are entering into a contract of sale. We will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you, and it is confirmed via email. We will send a confirmation via email ('Dispatch Confirmation E-mail') which advises of the product send and delivery tracking details, This notification then therefore concludes the transaction/purchase agreement and makes it complete.

PLEASE NOTE: Customers must not use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity or to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing that may compromise privacy or any other right; or is otherwise injurious to third parties; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam' or to cause annoyance, inconvenience or needless anxiety or stress in any form.

 

PLEASE NOTE: We reserve the right to disclose your personally identifiable information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

PLEASE NOTE: ONCEWILD® does not sell products for purchase by children. If you are under 18 yrs., you may use the website only with the involvement of a parent or guardian. We are in no way responsible for orders placed or our product usage once it leaves our business by individuals.

Product Exchanges & Returns 

Please review our Exchange & Returns policy which applies to products purchased from us.

Warranty:

The product is guaranteed to be free from defects in workmanship and materials for a period of 2 months from the date of purchase. Manufacturing defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion.

For claim requests under our warranty time period, we will request photos, proof of purchase and a written description to be supplied from the customer. Some warranty decisions will be based on the submitted information and or the product being submitted for an 'in person' inspection of the product.

Please note: We do NOT offer any extended warranties or unlimited timeframe warranties on products that have been owned for an extended duration of time and or have been owned and worn extensively throughout the Australian winter or cold climate conditions. Claims on products that are showing obvious wear and tear and have been in the customers possession for several months since the purchase date or the claim timing coincides with being just before or after the first anniversary of the purchase timeframe/product ownership, will be reviewed as a case by case matter to deem if it is a genuine warantable claim or not. Warranty enquiries will be reviewed in accordance with the ACCC & ACL guidelines.

Please note: We do NOT accept Boots/Slippers that are wet and show visible signs of being wet (such as buckling, mould, water stains or are soaking wet inside of the footbed or the soles glue adhesion has been affected) or are wet when we receive them inside of the return parcel postbag. This will be considered an unwarrantable claim.

Please note: We do NOT accept Boots or Slippers that are damaged by the customers actions. This will considered an unwarrantable claim and the warranty will be considered void in this situation.

Please note: When returning a parcel containing either Boots or Slippers for a claim request/review. The parcel is technically considered the customers responsibility until it reaches our business, this includes anything that might occur in transit to the parcel. (Lost, damaged, weather conditions etc). 

Please note: We do not offer unlimited exchanges or a frequent series of  consecutive replacements on our products due to customer misuse, wear and tear or change of mind. We will review enquiries of this nature with consideration to our policies and Australian consumer law.

Please note: Our product return rate is minimal, so during any evaluation of an Exchange, Refund or Manufacturing claim. If the claim demonstrates any inconsistencies, please be advised that they will be obvious to our experienced team.

Please note: We endevour to uphold the ACCC and ACL standards and best practices to the best of our ability and knowledge.