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CUSTOMER CONDUCT AND SALES CONTRACT POLICY

When you place an order to purchase a product from ONCEWILD® you are entering into a contract of sale. We will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you, and it is confirmed via email. We will send a confirmation via email ('Dispatch Confirmation E-mail') which advises of the product send and delivery tracking details, This notification then therefore concludes the transaction/purchase agreement and makes it complete.

PLEASE NOTE: Customers must not use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity or to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing that may compromise privacy or any other right; or is otherwise injurious to third parties; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam' or to cause annoyance, inconvenience or needless anxiety or stress in any form.

 

PLEASE NOTE: We reserve the right to disclose your personally identifiable information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

PLEASE NOTE: ONCEWILD® does not sell products for purchase by children. If you are under 18 yrs., you may use the website only with the involvement of a parent or guardian. We are in no way responsible for orders placed or our product usage once it leaves our business by individuals.

Product Exchanges & Returns 

Please review our Exchange & Returns policy which applies to products purchased from us.

Warranty:

The product is guaranteed to be free from defects in workmanship and materials for a period of 2 months from the date of purchase. Manufacturing defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion.

We do NOT offer any extended warranties or unlimited timeframe warranties on products that have been owned for an extended duration of time and or have been owned and worn extensively throughout the Australian winter or cold climate conditions. Claims on products that are showing obvious wear and tear and have been in the customers possession for several months since the purchase date or the claim timing coincides with being just before or after the first anniversary of the purchase timeframe of product ownership, will be reviewed as a case by case matter to deem if it is a genuine warantable claim or not. Warranty enquiries will be reviewed in accordance with the ACCC guidelines and appropriate action taken to provide a remedy if required.

Please note that we do not offer unlimited exchanges or a frequent series of  consecutive replacements on our products due to customer misuse, wear and tear or change of mind. We will review enquiries of this nature with consideration to our policies.

As a business we do our best to provide a remedy with our voluntary exchange/refund/warranty policies and observe the ACL & ACCC guidelines in our practices to the best of our knowledge.