FREQUENTLY ASKED QUESTIONS

What currency are your prices listed in?

Our prices are listed in Australian Dollars ($AUD). If you would like to determine the approximate cost in another currency, we suggest you utilise an online currency converter, which will give you an estimate of the cost. Keep in mind that currency rates fluctuate daily, and your card will not be charged until the order actually ships which could result in a variation in the rate on the day of shipment.

How do I know what the correct size would be for me?

Please check the size chart to confirm the right size. Our sizing is listed in Australian unisex sizes. Please note that new ONCEWILD boots may feel a little snug and will loosen and mold to your feet after a short duration of time.

Are your boots really Vegan?

Yes, they are made with synthetic materials and faux sheepswool.

Why are my boots creasing, what can I do?

ONCEWILD™ uggs are made from syntheric materials so will wear differently to sheepskin boots. creasing may develop after the first wear and this is a typical characteristic of the boots and not a manufacturing flaw. To smooth out creases, we recommend using shoe trees to assist with boot care maintenence.

Can I track the progress of my order?

Provided that a valid email address was entered when placing the order we will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email containing the shipping tracking number.

Please note: For any purchases/deliveries made with a partnered retailer, please contact their customer service team direct with regards to any enquiries.

What locations will you ship to?

We currently ship within Australia only. We currently do not ship Internationally.

How long will it take for my order to reach me?

All items purchased will be processed within 1-2 working days after they have been ordered. (Monday - Friday). Our dispatch warehouse is not open on the weekends or public holidays. If items are ordered late at night, on weekends or on public holidays, the order will be processed on the next business opening day.

Ordered items once they are processed are then collected and sent out via Australia Post, please allow 3-10 working days delivery timing depending on your location within Australia.

All orders will be allocated tracking details once they have been processed, this tracking number will be emailed to you. (Please check your Junk mail and Inbox folders)

Unfortunately once the order has been sent with Australia Post we are unable to control their delivery timings. We also cannot control any delays due to Australia Post backlogs or not operating on public holidays.

How can I get an Exchange or Refund?

Visit the 'Contact Us' page and complete the fields. In the subject line please include your order number and intention eg: Exchange Order #3000. Please refer to our Exchange and Return Policy for the criteria.