After ordering ONCEWILD® products online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
All items purchased will be processed within 1-2 working days after they have been ordered. (Monday - Friday). Our dispatch warehouse is not open on the weekends or public holidays. If items are ordered late at night, on weekends or on public holidays, the order will be processed on the next business opening day.
Ordered items once they are processed are then collected and sent out using our Postal/Courier partners, please allow 3-10 working days delivery timing depending on your location within Australia.
All orders will be allocated tracking details once they have been processed, this tracking number will be emailed to you. (Please check your Junk mail and Inbox folders).
Unfortunately, once the order has been sent out and is with our Postal/Courier partners, we are unable to control their delivery timings. We also cannot control any delays due to postal or courier backlogs or not operating on public holidays.
Please note: We do not compensate 'postage or delivery costs' for delays incurred by any Postal/Courier providers that have been used to deliver your parcel.
Please note: We currently deliver within Australia only. We do not ship Internationally. AUSFF is an independant business (non affiliated) who provide a gateway service for international shipping for purchases made with Australian retailers. See their website for further details: http://www.ausff.com.au
If you wish to query a delivery you can email the ’Contact Us’ form located on the website.
Please mark the subject line as ’Purchase delivery enquiry’.
Please note: For any purchases/deliveries made with a partnered retailer/resellers, please contact their customer service team direct with regards to any enquiries.
Please note: By purchasing the boots of slippers you are agreeing to our terms and conditions of sale and our exchange and return policy.
Coronavirus (Covid -19) product and parcel delivery information
The health and safety of our people and customers in the communities in which we operate is our number one priority. Our products come in a polybag and wrapped in tissue paper. Parcel handling is managed on sanitised clean dry surfaces with our team wearing protective masks and gloves.
For postage of the parcel, like many postal organisations worldwide, Australia Post is keeping a close eye on advice about coronavirus (COVID-19) living on mail and parcels, to ensure the safety of people and customers.
The Australian Government has advised that the risk of coronavirus infection from handling goods is considered extremely low. On most dry surfaces, coronaviruses die within a few hours as secretions dry out.
The World Health Organisation has also advised it is safe to receive packages as, from previous analysis, coronaviruses do not survive long on objects, such as product packaging and mailed items.
Globally to date, there has been no recorded case that someone has contracted coronavirus from handling mail or parcels.
COVID -19 Delivery status
For parcels sent using Australia Post. We are unable to guarantee the exact timings with Australia Post during the COVID-19 pandemic. Here is a link to the Australia Post website for more information on local deliveries: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Please note: We are not responsible for Postal/Courier delivery timings due to or during natural occurences such as floods, drought or bushfires. We are also not responsible for Australia Post delivery timings during the Covid -19 pandemic.
Please visit the Australia Post link for any impacts in regards to their delivery timings: https://auspost.com.au/service-updates/domestic-delivery-updates
Please note: We do not deliver to PO Boxes or Parcel lockers, we are only able to send to a fixed address.
The Icon Factory pty ltd – ABN 31 165 470 771