AUSTRALIA POST DELIVERY DELAYS OF UP TO 7-10 DAYS DUE TO AUSTRALIA POST BACK LOG

DELIVERY POLICY

After ordering ONCEWILD® products online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

We will attempt to send your goods via Australia Post : E-parcel within 5 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery you can email the ’Contact Us’ form located on the website.

Please mark the subject line as ’Purchase delivery enquiry’.

Please note: For any purchases/deliveries made with a partnered retailer/resellers, please contact their customer service team direct with regards to any enquiries.

Please note: By purchasing the boots of slippers you are agreeing to our terms and conditions of sale and our exchange and return policy.

Coronavirus (Covid -19) product and parcel delivery information
The health and safety of our people and customers in the communities in which we operate is our number one priority. Our products come in a polybag and wrapped in tissue paper. Parcel handling is managed on sanitised clean dry surfaces with our team wearing protective masks and gloves.
For postage of the parcel, like many postal organisations worldwide, Australia Post is keeping a close eye on advice about coronavirus (COVID-19) living on mail and parcels, to ensure the safety of people and customers.

The Australian Government has advised that the risk of coronavirus infection from handling goods is considered extremely low. On most dry surfaces, coronaviruses die within a few hours as secretions dry out.

The World Health Organisation has also advised it is safe to receive packages as, from previous analysis, coronaviruses do not survive long on objects, such as product packaging and mailed items.

Globally to date, there has been no recorded case that someone has contracted coronavirus from handling mail or parcels.